Neural generative models have achieved promising performance on dialog generation tasks if given a huge data set. However, the lack of high-quality dialog data and the expensive data annotation process greatly limit their application in real world settings. We propose a paraphrase augmented response generation (PARG) framework that jointly trains a paraphrase model and a response generation model to improve the dialog generation performance. We also design a method to automatically construct paraphrase training data set based on dialog state and dialog act labels. PARG is applicable to various dialog generation models, such as TSCP (Lei et al., 2018) and DAMD (Zhang et al., 2019). Experimental results show that the proposed framework improves these state-of-the-art dialog models further on CamRest676 and MultiWOZ. PARG also outperforms other data augmentation methods significantly in dialog generation tasks, especially under low resource settings.

Open Domain dialog system evaluation is one of the most important challenges in dialog research. Existing automatic evaluation metrics, such as BLEU are mostly reference-based. They calculate the difference between the generated response and a limited number of available references. Likert-score based self-reported user rating is widely adopted by social conversational systems, such as Amazon Alexa Prize chatbots. However, self-reported user rating suffers from bias and variance among different users. To alleviate this problem, we formulate dialog evaluation as a comparison task. We also propose an automatic evaluation model CMADE (Comparison Model for Automatic Dialog Evaluation) that automatically cleans self-reported user ratings as it trains on them. Specifically, we first use a self-supervised method to learn better dialog feature representation, and then use KNN and Shapley to remove confusing samples. Our experiments show that CMADE achieves 89.2% accuracy in the dialog comparison task.

Dialogue state tracker is responsible for inferring user intentions through dialogue history. Previous methods have difficulties in handling dialogues with long interaction context, due to the excessive information. We propose a Dialogue State Tracker with Slot Attention and Slot Information Sharing (SAS) to reduce redundant information’s interference and improve long dialogue context tracking. Specially, we first apply a Slot Attention to learn a set of slot-specific features from the original dialogue and then integrate them using a slot information sharing module. Our model yields a significantly improved performance compared to previous state-of the-art models on the MultiWOZ dataset.