Evaluating the quality of a dialogue interaction between two agents is a difficult task, especially in open-domain chit-chat style dialogue. There have been recent efforts to develop automatic dialogue evaluation metrics, but most of them do not generalize to unseen datasets and/or need a human-generated reference response during inference, making it infeasible for online evaluation. Here, we propose an unreferenced automated evaluation metric that uses large pre-trained language models to extract latent representations of utterances, and leverages the temporal transitions that exist between them. We show that our model achieves higher correlation with human annotations in an online setting, while not requiring true responses for comparison during inference.

Fine-tuned variants of BERT are able to achieve state-of-the-art accuracy on many natural language processing tasks, although at significant computational costs. In this paper, we verify BERT’s effectiveness for document classification and investigate the extent to which BERT-level effectiveness can be obtained by different baselines, combined with knowledge distillation—a popular model compression method. The results show that BERT-level effectiveness can be achieved by a single-layer LSTM with at least 40× fewer FLOPS and only ∼3\% parameters. More importantly, this study analyzes the limits of knowledge distillation as we distill BERT’s knowledge all the way down to linear models—a relevant baseline for the task. We report substantial improvement in effectiveness for even the simplest models, as they capture the knowledge learnt by BERT.