Data-driven approaches using neural networks have achieved promising performances in natural language generation (NLG). However, neural generators are prone to make mistakes, e.g., neglecting an input slot value and generating a redundant slot value. Prior works refer this to hallucination phenomenon. In this paper, we study slot consistency for building reliable NLG systems with all slot values of input dialogue act (DA) properly generated in output sentences. We propose Iterative Rectification Network (IRN) for improving general NLG systems to produce both correct and fluent responses. It applies a bootstrapping algorithm to sample training candidates and uses reinforcement learning to incorporate discrete reward related to slot inconsistency into training. Comprehensive studies have been conducted on multiple benchmark datasets, showing that the proposed methods have significantly reduced the slot error rate (ERR) for all strong baselines. Human evaluations also have confirmed its effectiveness.

We focus on the study of conversational recommendation in the context of multi-type dialogs, where the bots can proactively and naturally lead a conversation from a non-recommendation dialog (e.g., QA) to a recommendation dialog, taking into account user’s interests and feedback. To facilitate the study of this task, we create a human-to-human Chinese dialog dataset DuRecDial (about 10k dialogs, 156k utterances), where there are multiple sequential dialogs for a pair of a recommendation seeker (user) and a recommender (bot). In each dialog, the recommender proactively leads a multi-type dialog to approach recommendation targets and then makes multiple recommendations with rich interaction behavior. This dataset allows us to systematically investigate different parts of the overall problem, e.g., how to naturally lead a dialog, how to interact with users for recommendation. Finally we establish baseline results on DuRecDial for future studies.

In this paper, we explore the slot tagging with only a few labeled support sentences (a.k.a. few-shot). Few-shot slot tagging faces a unique challenge compared to the other fewshot classification problems as it calls for modeling the dependencies between labels. But it is hard to apply previously learned label dependencies to an unseen domain, due to the discrepancy of label sets. To tackle this, we introduce a collapsed dependency transfer mechanism into the conditional random field (CRF) to transfer abstract label dependency patterns as transition scores. In the few-shot setting, the emission score of CRF can be calculated as a word’s similarity to the representation of each label. To calculate such similarity, we propose a Label-enhanced Task-Adaptive Projection Network (L-TapNet) based on the state-of-the-art few-shot classification model – TapNet, by leveraging label name semantics in representing labels. Experimental results show that our model significantly outperforms the strongest few-shot learning baseline by 14.64 F1 scores in the one-shot setting.

To address the challenge of policy learning in open-domain multi-turn conversation, we propose to represent prior information about dialog transitions as a graph and learn a graph grounded dialog policy, aimed at fostering a more coherent and controllable dialog. To this end, we first construct a conversational graph (CG) from dialog corpora, in which there are vertices to represent “what to say” and “how to say”, and edges to represent natural transition between a message (the last utterance in a dialog context) and its response. We then present a novel CG grounded policy learning framework that conducts dialog flow planning by graph traversal, which learns to identify a what-vertex and a how-vertex from the CG at each turn to guide response generation. In this way, we effectively leverage the CG to facilitate policy learning as follows: (1) it enables more effective long-term reward design, (2) it provides high-quality candidate actions, and (3) it gives us more control over the policy. Results on two benchmark corpora demonstrate the effectiveness of this framework.

Recent studies have shown remarkable success in end-to-end task-oriented dialog system. However, most neural models rely on large training data, which are only available for a certain number of task domains, such as navigation and scheduling. This makes it difficult to scalable for a new domain with limited labeled data. However, there has been relatively little research on how to effectively use data from all domains to improve the performance of each domain and also unseen domains. To this end, we investigate methods that can make explicit use of domain knowledge and introduce a shared-private network to learn shared and specific knowledge. In addition, we propose a novel Dynamic Fusion Network (DF-Net) which automatically exploit the relevance between the target domain and each domain. Results show that our models outperforms existing methods on multi-domain dialogue, giving the state-of-the-art in the literature. Besides, with little training data, we show its transferability by outperforming prior best model by 13.9% on average.

Natural Questions is a new challenging machine reading comprehension benchmark with two-grained answers, which are a long answer (typically a paragraph) and a short answer (one or more entities inside the long answer). Despite the effectiveness of existing methods on this benchmark, they treat these two sub-tasks individually during training while ignoring their dependencies. To address this issue, we present a novel multi-grained machine reading comprehension framework that focuses on modeling documents at their hierarchical nature, which are different levels of granularity: documents, paragraphs, sentences, and tokens. We utilize graph attention networks to obtain different levels of representations so that they can be learned simultaneously. The long and short answers can be extracted from paragraph-level representation and token-level representation, respectively. In this way, we can model the dependencies between the two-grained answers to provide evidence for each other. We jointly train the two sub-tasks, and our experiments show that our approach significantly outperforms previous systems at both long and short answer criteria.

In this paper, we introduce TextBrewer, an open-source knowledge distillation toolkit designed for natural language processing. It works with different neural network models and supports various kinds of supervised learning tasks, such as text classification, reading comprehension, sequence labeling. TextBrewer provides a simple and uniform workflow that enables quick setting up of distillation experiments with highly flexible configurations. It offers a set of predefined distillation methods and can be extended with custom code. As a case study, we use TextBrewer to distill BERT on several typical NLP tasks. With simple configurations, we achieve results that are comparable with or even higher than the public distilled BERT models with similar numbers of parameters.