We introduce TECHQA, a domain-adaptation question answering dataset for the technical support domain. The TECHQA corpus highlights two real-world issues from the automated customer support domain. First, it contains actual questions posed by users on a technical forum, rather than questions generated specifically for a competition or a task. Second, it has a real-world size – 600 training, 310 dev, and 490 evaluation question/answer pairs – thus reflecting the cost of creating large labeled datasets with actual data. Hence, TECHQA is meant to stimulate research in domain adaptation rather than as a resource to build QA systems from scratch. TECHQA was obtained by crawling the IBMDeveloper and DeveloperWorks forums for questions with accepted answers provided in an IBM Technote—a technical document that addresses a specific technical issue. We also release a collection of the 801,998 Technotes available on the web as of April 4, 2019 as a companion resource that can be used to learn representations of the IT domain language.

Automatic question generation (QG) has shown promise as a source of synthetic training data for question answering (QA). In this paper we ask: Is textual diversity in QG beneficial for downstream QA? Using top-p nucleus sampling to derive samples from a transformer-based question generator, we show that diversity-promoting QG indeed provides better QA training than likelihood maximization approaches such as beam search. We also show that standard QG evaluation metrics such as BLEU, ROUGE and METEOR are inversely correlated with diversity, and propose a diversity-aware intrinsic measure of overall QG quality that correlates well with extrinsic evaluation on QA.