Extracting structured knowledge from product profiles is crucial for various applications in e-Commerce. State-of-the-art approaches for knowledge extraction were each designed for a single category of product, and thus do not apply to real-life e-Commerce scenarios, which often contain thousands of diverse categories. This paper proposes TXtract, a taxonomy-aware knowledge extraction model that applies to thousands of product categories organized in a hierarchical taxonomy. Through category conditional self-attention and multi-task learning, our approach is both scalable, as it trains a single model for thousands of categories, and effective, as it extracts category-specific attribute values. Experiments on products from a taxonomy with 4,000 categories show that TXtract outperforms state-of-the-art approaches by up to 10% in F1 and 15% in coverage across all categories.

Emotion recognition in conversation (ERC) is an important topic for developing empathetic machines in a variety of areas including social opinion mining, health-care and so on. In this paper, we propose a method to model ERC task as sequence tagging where a Conditional Random Field (CRF) layer is leveraged to learn the emotional consistency in the conversation. We employ LSTM-based encoders that capture self and inter-speaker dependency of interlocutors to generate contextualized utterance representations which are fed into the CRF layer. For capturing long-range global context, we use a multi-layer Transformer encoder to enhance the LSTM-based encoder. Experiments show that our method benefits from modeling the emotional consistency and outperforms the current state-of-the-art methods on multiple emotion classification datasets.