Transfer learning has fundamentally changed the landscape of natural language processing (NLP). Many state-of-the-art models are first pre-trained on a large text corpus and then fine-tuned on downstream tasks. However, due to limited data resources from downstream tasks and the extremely high complexity of pre-trained models, aggressive fine-tuning often causes the fine-tuned model to overfit the training data of downstream tasks and fail to generalize to unseen data. To address such an issue in a principled manner, we propose a new learning framework for robust and efficient fine-tuning for pre-trained models to attain better generalization performance. The proposed framework contains two important ingredients: 1. Smoothness-inducing regularization, which effectively manages the complexity of the model; 2. Bregman proximal point optimization, which is an instance of trust-region methods and can prevent aggressive updating. Our experiments show that the proposed framework achieves new state-of-the-art performance on a number of NLP tasks including GLUE, SNLI, SciTail and ANLI. Moreover, it also outperforms the state-of-the-art T5 model, which is the largest pre-trained model containing 11 billion parameters, on GLUE.

News recommendation is an important technique for personalized news service. Compared with product and movie recommendations which have been comprehensively studied, the research on news recommendation is much more limited, mainly due to the lack of a high-quality benchmark dataset. In this paper, we present a large-scale dataset named MIND for news recommendation. Constructed from the user click logs of Microsoft News, MIND contains 1 million users and more than 160k English news articles, each of which has rich textual content such as title, abstract and body. We demonstrate MIND a good testbed for news recommendation through a comparative study of several state-of-the-art news recommendation methods which are originally developed on different proprietary datasets. Our results show the performance of news recommendation highly relies on the quality of news content understanding and user interest modeling. Many natural language processing techniques such as effective text representation methods and pre-trained language models can effectively improve the performance of news recommendation. The MIND dataset will be available at https://msnews.github.io.

We present MT-DNN, an open-source natural language understanding (NLU) toolkit that makes it easy for researchers and developers to train customized deep learning models. Built upon PyTorch and Transformers, MT-DNN is designed to facilitate rapid customization for a broad spectrum of NLU tasks, using a variety of objectives (classification, regression, structured prediction) and text encoders (e.g., RNNs, BERT, RoBERTa, UniLM). A unique feature of MT-DNN is its built-in support for robust and transferable learning using the adversarial multi-task learning paradigm. To enable efficient production deployment, MT-DNN supports multi-task knowledge distillation, which can substantially compress a deep neural model without significant performance drop. We demonstrate the effectiveness of MT-DNN on a wide range of NLU applications across general and biomedical domains. The software and pre-trained models will be publicly available at https://github.com/namisan/mt-dnn.

We present ConvLab-2, an open-source toolkit that enables researchers to build task-oriented dialogue systems with state-of-the-art models, perform an end-to-end evaluation, and diagnose the weakness of systems. As the successor of ConvLab, ConvLab-2 inherits ConvLab’s framework but integrates more powerful dialogue models and supports more datasets. Besides, we have developed an analysis tool and an interactive tool to assist researchers in diagnosing dialogue systems. The analysis tool presents rich statistics and summarizes common mistakes from simulated dialogues, which facilitates error analysis and system improvement. The interactive tool provides an user interface that allows developers to diagnose an assembled dialogue system by interacting with the system and modifying the output of each system component.

We present a large, tunable neural conversational response generation model, DIALOGPT (dialogue generative pre-trained transformer). Trained on 147M conversation-like exchanges extracted from Reddit comment chains over a period spanning from 2005 through 2017, DialoGPT extends the Hugging Face PyTorch transformer to attain a performance close to human both in terms of automatic and human evaluation in single-turn dialogue settings. We show that conversational systems that leverage DialoGPT generate more relevant, contentful and context-consistent responses than strong baseline systems. The pre-trained model and training pipeline are publicly released to facilitate research into neural response generation and the development of more intelligent open-domain dialogue systems.

Traditionally, industry solutions for building a task-oriented dialog system have relied on helping dialog authors define rule-based dialog managers, represented as dialog flows. While dialog flows are intuitively interpretable and good for simple scenarios, they fall short of performance in terms of the flexibility needed to handle complex dialogs. On the other hand, purely machine-learned models can handle complex dialogs, but they are considered to be black boxes and require large amounts of training data. In this demonstration, we showcase Conversation Learner, a machine teaching tool for building dialog managers. It combines the best of both approaches by enabling dialog authors to create a dialog flow using familiar tools, converting the dialog flow into a parametric model (e.g., neural networks), and allowing dialog authors to improve the dialog manager (i.e., the parametric model) over time by leveraging user-system dialog logs as training data through a machine teaching interface.

There is a growing interest in developing goal-oriented dialog systems which serve users in accomplishing complex tasks through multi-turn conversations. Although many methods are devised to evaluate and improve the performance of individual dialog components, there is a lack of comprehensive empirical study on how different components contribute to the overall performance of a dialog system. In this paper, we perform a system-wise evaluation and present an empirical analysis on different types of dialog systems which are composed of different modules in different settings. Our results show that (1) a pipeline dialog system trained using fine-grained supervision signals at different component levels often obtains better performance than the systems that use joint or end-to-end models trained on coarse-grained labels, (2) component-wise, single-turn evaluation results are not always consistent with the overall performance of a dialog system, and (3) despite the discrepancy between simulators and human users, simulated evaluation is still a valid alternative to the costly human evaluation especially in the early stage of development.