User intent classification plays a vital role in dialogue systems. Since user intent may frequently change over time in many realistic scenarios, unknown (new) intent detection has become an essential problem, where the study has just begun. This paper proposes a semantic-enhanced Gaussian mixture model (SEG) for unknown intent detection. In particular, we model utterance embeddings with a Gaussian mixture distribution and inject dynamic class semantic information into Gaussian means, which enables learning more class-concentrated embeddings that help to facilitate downstream outlier detection. Coupled with a density-based outlier detection algorithm, SEG achieves competitive results on three real task-oriented dialogue datasets in two languages for unknown intent detection. On top of that, we propose to integrate SEG as an unknown intent identifier into existing generalized zero-shot intent classification models to improve their performance. A case study on a state-of-the-art method, ReCapsNet, shows that SEG can push the classification performance to a significantly higher level.

In this paper, we explore the slot tagging with only a few labeled support sentences (a.k.a. few-shot). Few-shot slot tagging faces a unique challenge compared to the other fewshot classification problems as it calls for modeling the dependencies between labels. But it is hard to apply previously learned label dependencies to an unseen domain, due to the discrepancy of label sets. To tackle this, we introduce a collapsed dependency transfer mechanism into the conditional random field (CRF) to transfer abstract label dependency patterns as transition scores. In the few-shot setting, the emission score of CRF can be calculated as a word’s similarity to the representation of each label. To calculate such similarity, we propose a Label-enhanced Task-Adaptive Projection Network (L-TapNet) based on the state-of-the-art few-shot classification model – TapNet, by leveraging label name semantics in representing labels. Experimental results show that our model significantly outperforms the strongest few-shot learning baseline by 14.64 F1 scores in the one-shot setting.

This paper presents a system developed during our participation (team name: scmhl5) in the TRAC-2 Shared Task on aggression identification. In particular, we participated in English Sub-task A on three-class classification (‘Overtly Aggressive’, ‘Covertly Aggressive’ and ‘Non-aggressive’) and English Sub-task B on binary classification for Misogynistic Aggression (‘gendered’ or ‘non-gendered’). For both sub-tasks, our method involves using the pre-trained Bert model for extracting the text of each instance into a 768-dimensional vector of embeddings, and then training an ensemble of classifiers on the embedding features. Our method obtained accuracy of 0.703 and weighted F-measure of 0.664 for Sub-task A, whereas for Sub-task B the accuracy was 0.869 and weighted F-measure was 0.851. In terms of the rankings, the weighted F-measure obtained using our method for Sub-task A is ranked in the 10th out of 16 teams, whereas for Sub-task B the weighted F-measure is ranked in the 8th out of 15 teams.