Abstract

In e-commerce, recommender systems have become an indispensable part of helping users explore the available inventory. In this work, we present a novel approach for item-based collaborative filtering, by leveraging BERT to understand items, and score relevancy between different items. Our proposed method could address problems that plague traditional recommender systems such as cold start, and “more of the same” recommended content. We conducted experiments on a large-scale real-world dataset with full cold-start scenario, and the proposed approach significantly outperforms the popular Bi-LSTM model.